In today’s fast-paced digital world, dental practices face more challenges than ever before. Patients now have access to an abundance of choices and are quick to switch providers if their needs aren’t met. This is evident in the sharp rise in online searches for “change dentist” (read more here), signalling that patients are increasingly exploring their options. The question is: How can your practice not only retain its existing patients but also attract new ones? The answer lies in adopting a patient-centred approach powered by innovative technology like FollowApp.
Addressing the Challenges of Patient Retention
The days when patient management ended at the practice door are long gone. Today, maintaining strong patient relationships requires ongoing communication, especially after appointments. With FollowApp, your practice can seamlessly extend the patient experience beyond the clinic, reducing the risk of patients seeking care elsewhere. By automating follow-up communications, we ensure that no patient feels neglected, reinforcing their connection to your practice and boosting retention.
Enhancing Patient Experience Through Automation
Patients today expect more than just excellent dental care – they demand a seamless, personalised experience from start to finish. FollowApp empowers your practice to deliver this by automating post-appointment communications, including prompts and feedback requests. This level of engagement not only enhances patient satisfaction but also positions your practice as a leader in patient-centred care.
Leveraging Data for Continuous Improvement
In a world where data drives decisions, FollowApp’s comprehensive analytics dashboard provides your practice with valuable insights into patient behaviour and feedback. Understanding why patients might consider switching providers allows you to proactively address issues, refine services, and ultimately retain more patients. By leveraging these insights, your practice can continually evolve to meet the changing needs of patients, ensuring long-term success; all without adding to your manual workload.
Building a Future-Proof Dental Practice
As competition in the dental industry intensifies, staying ahead requires adopting cutting-edge technology that streamlines operations and enhances patient care. FollowApp integrates seamlessly with your existing practice management software, making implementation straightforward and non-disruptive. With FollowApp, your practice is equipped to meet the demands of today’s patients, setting you apart from competitors who may be slower to adapt.
Our Numbers Speak For Themselves
At FollowApp, we believe in the power of data to tell our story. Here’s how we’re making a difference in the dental industry:
- 130,000 Monthly Patient Interactions: Facilitating over 130,000 patient interactions every month, FollowApp ensures that every patient feels cared for and connected, even after they leave the clinic.
- 92% Patient Satisfaction Rate: A staggering 92% of patients using FollowApp reported feeling well-cared for after their appointment, showcasing the effectiveness of personalised follow-ups in enhancing patient experience.
- 85.9 Average NPS Score: While the average NPS for the dental industry typically ranges between 1 and 20, FollowApp clients, in 2023, boast an impressive average NPS of 85.9, reflecting exceptional patient satisfaction and loyalty.
- 1000s Hours Saved: Each month, our clients shave off thousands of hours off their workloads, giving them time back to focus on patient care.
- 4.89 Google Review Score: Since partnering with us, our clients have achieved an impressive average Google review score of 4.89
Why FollowApp is Your Practice’s New Best Friend
- Automated Patient Engagement: Keep the lines of communication open with tailored follow-up message flows that reduce manual workload, ensure consistency, and increase patient engagement.
- Feedback & Reviews: Easily gather and manage patient feedback, efficiently and effectively enhancing your practice’s reputation and online presence.
- Data-Driven Insights: Access powerful analytics that provide a deeper understanding of patient needs, enabling you to fine-tune your services for greater satisfaction and loyalty.
- Scalable for All Practice Sizes: Whether you manage a single clinic or a large dental group, FollowApp scales to meet your needs, enhancing patient care and operational efficiency.
Meeting the Future of Dental Care
The future of dental care is patient-centred, and practices that embrace this shift will thrive. FollowApp isn’t just a tool; it’s a strategic partner that empowers your practice to focus on what truly matters – providing exceptional care. By addressing the challenges of patient retention, enhancing communication, and leveraging data for continuous improvement, FollowApp ensures your practice remains at the forefront of the industry.
Embrace FollowApp as your practice’s new secret weapon, and unlock the potential to deliver unparalleled patient care, grow your practice, and thrive in today’s competitive dental landscape.
Read our blog post “5 Best Practices for Effective Dental Patient Follow-Up”.
Get in touch today to see how FollowApp can elevate your practice!
