Application Registration & Website Users
EU & Rest of the WorlD
Last Updated: 21 January 2020
FollowApp.Care Limited (“FollowApp”/”we”/”our”) is committed to protecting your privacy and meeting our legal obligations when;
- downloading and registering on the FollowApp Application (the “Application”),
- using the visiting or contacting us through our website.
This privacy notice explains what personal data FollowApp collects from individuals who download our application, visit our website, contact us using our web forms, by email or through one of our social channels; or subscribe for our newsletter or other marketing communications (“you”/”your”). It also explains what information we collect automatically when you visit our website.
As information led business, we place great importance in ensuring the quality, confidentiality, integrity and availability of the data we hold, and in meeting our data protection obligations where we process personal data. FollowApp is committed to protecting the security of your personal data. We use a variety of technical and organisational measures to help protect your personal data from unauthorised access, use or disclosure.
If you have applied for a role with FollowApp or submitted your CV (or similar employment information) to us, we process your personal data as set out in our privacy notice for recruitment candidates.
We update this privacy notice from time to time in response to changes in applicable laws and regulations, to our processing practices and to products and services we offer. When changes are made, we will update the ‘Last Updated’ date at the top of this page. Please review this privacy notice periodically to check for updates.
Personal data we collect when you register on our Application
The FollowApp Application enables you to send data relating to your recovery after medical care to your medical practitioner. Accordingly, your use of it will necessitate us processing that data and sending it on to your chosen provider of care. The medical data that we process consists of the data that you choose to send to us (via your answers to surveys, questionnaires, etc) and any of your medical data that your care provider directs us to process in order to enable us to send relevant communications about your recovery to you.
We may collect, store and use the following kinds of information: information about your device and about your use of this Application (including your IP address, your device ID, geographical location, browser type and version, and operating system); information relating to any therapeutic care provided to you from your chosen providers of medical services (“External Services”) through your use of this Application, specifically information about your medical condition including your physical and/or mental state; information that you provide to us for the purpose of registering with us (including your name, mobile number, email, address, mobile phone provider or mobile data provider and other information you choose to provide); any other information that you choose to send to us.
If you use the Application as a medical professional, before you disclose to us any personal data which relates to another person, you (or your employer) must have obtained that person’s explicit consent to you processing that person’s data and engaging third parties to assist you in storing, recording and communicating it.
Personal data we collect using the web form
When you contact us using the web form on our website, a corporate email account (such as firstname.lastname@example.org) or through one of our social channels (including Twitter and LinkedIn) we collect the information you provide to us. This typically includes your name, job title, business email and any additional information you include in your message.
Cookies & social media links
Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. We use certain cookies, which we have set out below:
- Cookies which are strictly necessary and enable the Application to function correctly and deliver content. These cookies do not gather information about users that could be used for marketing or remembering sites that users have visited on the internet.
- Cookies which ensure Performance & Functionality and understand user preferences.
Our website includes social media links to enable you to share our content through your preferred social media site or by email direct from one of our web pages. These features may collect your IP address and the page you are visiting on our website and may set a cookie on your device.
When you use one of these buttons or links, you are sharing information to another website or service (such as Twitter, LinkedIn) and this privacy notice will no longer apply. Please read the privacy notices provided by the particular social media website you are sharing through before posting any personal data using these links.
How we use your personal data registered on the Application
Personal information submitted to us via this Application will be used for the purposes specified in this policy or in relevant parts of the Application. We may use your personal information to:
- administer the Application;
- analyse and search for trends in the provision of therapeutic care;
- improve your user experience by personalising the Application;
- enable your use of External Services available on the Application;
- send you general administrative (non-marketing) commercial communications;
- send you email notifications which you have specifically requested;
- send you our newsletter and other marketing communications relating to our business (if you have opted in);
- provide third parties with statistical information about our users – but this information will not be used to identify any individual user and will be anonymised in accordance with applicable law;
- deal with enquiries and complaints made by or about you relating to the Application;
- verify and keep the Application secure and prevent fraud and ensure compliance with the terms and conditions governing the use of the Application.
Notwithstanding the above we will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
How we use your personal data on making a web enquiry
We use the personal data you provide to us to respond to your enquiry and, if you have agreed to us doing so, we use it to subscribe you to our newsletter and contact you with research reports, insights and other FollowApp news and information.
You can unsubscribe from our newsletter and associated communications at any time by contacting us at email@example.com.
Basis for using your personal data
We use your personal data to communicate with you because it is in our legitimate interests to enable you to use the Application, reply to enquiries made by individuals through our website, by email or through our social channels. Also, to send you FollowApp news, service updates and information where you have consented to us doing so.
You can object to, or withdraw your consent for, FollowApp using your personal data in these ways. You can do so by unsubscribing using the link provided in our emails or by contacting us using the details given below.
Sharing your data
FollowApp is a global business and to respond properly to your enquiry it is possible that we will share your data with our group companies, including those in countries outside the European Economic Area (the “EEA”) where the data protection laws are not equivalent to those within the EEA. We do so using Standard Contractual Clauses approved by the European Commission which contractually oblige our group companies in those countries to the standard expected within the EEA.
It is possible that we may be required to share your data to comply with applicable laws or with valid legal processes, such as in response to a court order or with government or law enforcement agencies.
Security of your information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers.
While we use SSL encryption to protect data in transit, transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the Application). If you lose your password or give it out, your personal information may be compromised. If that happens, please use the “Forgot Password” button on the Application’s login page to change your password immediately. We cannot be held responsible for your failure to keep your password secure and failure to do so may violate the terms in our ‘Legal Information’ section.
How long we keep your data
We will retain your personal data for as long as it is necessary for the purpose of our relationship or until you object to us processing it or withdraw your consent.
Individuals whose personal data we hold, and process have the following rights:
- You have the right of access to your personal data and can request copies of it and information about our processing of it.
- If the personal data we hold about you is incorrect or incomplete, you can ask us to rectify or add to it.
- Where we are using your personal data with your consent, you can withdraw your consent at any time.
- Where we are using your personal because it is in our legitimate interests to do so, you can object to us using it this way.
- In some circumstances, you can restrict our processing of your data, request a machine-readable copy of your personal data to transfer to another service provider and compel us to erase your personal data
If you wish to exercise your rights, please contact us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
In addition to the above, please note that you have the right to make a complaint at any time to the Information Commissioner’s Office if you are concerned about the way in which we are handling your personal data.
How to contact us
You can contact FollowApp in relation to data protection and this privacy notice by writing to:
London EC2M 3TY
Alternatively, you can email us at email@example.com.