What can our technology do for you?
We help partners improve their patient care, satisfaction and loyalty. And in doing so, we gather the data which helps you understand your patients better.
CASE STUDY
Features
- Patient aftercare surveys
- Google review generation
- Patient feedback collection
- Automated patient alerts
- Patient web chat
- Automated Integration
Case study data
- May 2022 – Feb 2023
- 4.5k appointments
- 1600 patients
Location
Australia
Outcomes
Patient feedback
91
Net Promoter Score
(measuring patient satisfaction)
“Bedside manner”
Top patient sentiment, mentioned by 424 promotors
Patient Aftercare
4.5k
Appointments followed up
7%
Percentage of patients reporting pain or discomfort
994
Issues raised and resolved
39hrs
Time saved vs calling each patient post-appointment
57%
Number of patients who engaged with FollowApp
0
Number of patients who unsubscribed
CASE STUDY
provider
REACH
150 dental care clinics
LOCATION
Spain
Partners since
2017
GOAL
Vitaldent was born as a fast care brand focused on attracting new patients.
In 2016 a new team wanted to transform the brand, with a focus on high quality care and improved patient retention.
SOLUTIONS
Our technology helped Vitaldent successfully achieve their new goals; improving patient satisfaction and boosting recurrency. We implemented:
- Aftercare: our post-treatment care surveys
- Patient satisfaction monitoring: collecting and monitoring patient feedback
- Smart Recalls: automated, personalised communications that enabled re-bookings
- Reporting: surfacing performance data which enabled vitaldent to introduce staff incentive schemes to help reach company goals.
RESULTS
687.4% Return On Investment
Improved patient satisfaction and loyalty
11
Increase in NPS
(Net Promoter Score measuring patient satisfaction)
28.35%
Increase in response rate
(compared with previous patient satisfaction questionnaires)
52%
Increase in patient promoters
(highly satisfied patients)
Boost in patient recurrency
26,114
New appointments generated
(in a 7 month timeframe)
€4,230,000
Increase in revenue
(forecast annual increase)
“FollowApp has helped us better understand the needs of our patients and given us the tool kit to help connect and care for our patients conveniently in real time wherever they are. With Followapp we are able to provide an even better service that has lead to an important increase in patient satisfaction and engagement.”
– Itziar Álvarez-Coca, Project Manager