A partner with over 80 practices obtained the following results during their first year using FollowApp technology:
Doubled their recall conversion in 4 months which resulted in a monthly revenue increase of $366,000 USD
Saved nearly $300,000 USD per year with artificially intelligent communications
47% increase in patient feedback response rate
165% increase in patient feedback response rate when coupled with Personalised Aftercare
What can our technology do for you?
Our technology helps healthcare providers to deliver successful patient outcomes, increase satisfaction and loyalty while boosting revenue and operational efficiency. We gather key information to enable both providers and researchers to understand patient behaviour so they can keep improving the quality of care patients receive.
USE CASE
Health research
PARTNER
LOCATION
Australia
Partners since
2020
OBJECTIVE
Emerald Clinics is using FollowApp Care technology to monitor their patients for the COVID-19 virus. With daily communications sent to patients, FollowApp monitors patients using health check-ins, then automatically triages them to alleviate strain on the response and medical system. In doing so, we will collect data that will help researchers to understand the virus better and inform appropriate management of people in self-isolation.
9NEWS Press Release
“The service offered by Emerald Clinics is aimed at monitoring symptoms in a more automated way, but with an actual doctor on hand to assist when symptom ‘red flags’ issue alerts and prompt a consult with a patient…[people] can deteriorate quite quickly with COVID-19 – you can be well for a few days, your fever might resolve and all of a sudden you might have shortness of breath,” Dr Winlo said. It’s really important to spot when those changes happen and ensure they get the appropriate follow-up.”
METHOD
Click the image below to expand and view our workflow.
PARTNER
LOCATION
Australia
Partners since
2020
GOAL
Emerald Clinics is using FollowApp Care technology to monitor their patients for the COVID-19 virus. With daily communications sent to patients, FollowApp monitors patients using health check-ins, then automatically triages them to alleviate strain on the response and medical system. In doing so, we will collect data that will help researchers to understand the virus better and inform appropriate management of people in self-isolation.
9NEWS Press Release
“The service offered by Emerald Clinics is aimed at monitoring symptoms in a more automated way, but with an actual doctor on hand to assist when symptom ‘red flags’ issue alerts and prompt a consult with a patient…[people] can deteriorate quite quickly with COVID-19 – you can be well for a few days, your fever might resolve and all of a sudden you might have shortness of breath,” Dr Winlo said. It’s really important to spot when those changes happen and ensure they get the appropriate follow-up.”
METHOD
Click the image below to expand and view our workflow.
“FollowApp has helped us better understand the needs of our patients and given us the tool kit to help connect and care for our patients conveniently in real time wherever they are. With Followapp we are able to provide an even better service that has lead to an important increase in patient satisfaction and engagement.”
– Itziar Álvarez-Coca, Project Manager
PARTNER
REACH
3,000 patient clinical trial
LOCATION
United States
Duration
2018 – 2021
OBJECTIVE
FollowApp Care’s remote monitoring technology was selected as part of a USD $1.2M research grant with the American National Institutes of Health (NIH). The objective of this study, accomplished by using FollowApp.Care’s technology at participating dental clinics, is to accurately capture patient reported health outcomes; evaluate the impact of utilising FollowApp Care’s technology on patients’ post-operative pain experiences and oral health outcomes; and to evaluate provider acceptance of FollowApp Care’s technology and its impact on provider performance. This is a 3000 patient clinical trial in partnership with The University of California San Francisco (UCSF) and The University of Texas Health Science Center at Houston (UTHealth).
AHRQ Press Release
“The ultimate goals of the project are to enhance patient and physician experience, improve patient outcomes, and reduce per capita costs.
By actively tracking symptoms, providers will have an opportunity to modify pain medication prescriptions, thereby eliminating needless suffering, reducing the occurrence or severity of post-operative complications, and enhancing the overall care experience.”
PARTNER
REACH
3,000 patient clinical trial
LOCATION
United States
Duration
2018 – 2021
OBJECTIVE
FollowApp Care’s remote monitoring technology was selected as part of a USD $1.2M research grant with the American National Institutes of Health (NIH). The objective of this study, accomplished by using FollowApp.Care’s technology at participating dental clinics, is to accurately capture patient reported health outcomes; evaluate the impact of utilising FollowApp Care’s technology on patients’ post-operative pain experiences and oral health outcomes; and to evaluate provider acceptance of FollowApp Care’s technology and its impact on provider performance. This is a 3000 patient clinical trial in partnership with The University of California San Francisco (UCSF) and The University of Texas Health Science Center at Houston (UTHealth).
AHRQ Press Release
“The ultimate goals of the project are to enhance patient and physician experience, improve patient outcomes, and reduce per capita costs.
By actively tracking symptoms, providers will have an opportunity to modify pain medication prescriptions, thereby eliminating needless suffering, reducing the occurrence or severity of post-operative complications, and enhancing the overall care experience.”
partner
REACH
150 clinician and 3,000 patient observational study
LOCATION
United States
Duration
2020-2025
OBJECTIVE
As a result of the success of the results from the previous grant, FollowApp Care was selected as the technical partner for a second NIH grant with the National Dental Practice Based Research Network (NDPBRN). This 2-year USD $400,000 grant is currently in the planning phase, and, if successful, will be a further 5 year research study with 150 clinicians and over 4000 patients. The primary outcomes are to assess: self-reported patient pain intensity in the days following a procedure; interference of daily activities due to pain caused by a procedure; perceived patient satisfaction of pain management following a procedure; perceived satisfaction of the patient’s provider; and perceived usefulness and clinical impact of FollowApp.Care’s technology.
“After the effects of the most commonly-used local anesthetic diminishes, dental patients must rely on themselves and their own understanding for pain management following dental procedures. This has led to an over-reliance on prescribed opioids as there are no means to actively track patients’ pain once they leave the clinic.
To understand effective/appropriate pain management, we need to examine the pain levels experienced by patients caused by which dental procedures. Such an inventory will allow providers to anticipate and better manage their patients’ post-operative pain…This study will demonstrate that PROs [patient reported outcomes] provide actionable data. ”
– The National Dental Practice-Based Research Network
partner
REACH
150 clinician and 3,000 patient observational study
LOCATION
United States
Duration
2020-2025
OBJECTIVE
As a result of the success of the results from the previous grant, FollowApp Care was selected as the technical partner for a second NIH grant with the National Dental Practice Based Research Network (NDPBRN). This 2-year USD $400,000 grant is currently in the planning phase, and, if successful, will be a further 5 year research study with 150 clinicians and over 4000 patients. The primary outcomes are to assess: self-reported patient pain intensity in the days following a procedure; interference of daily activities due to pain caused by a procedure; perceived patient satisfaction of pain management following a procedure; perceived satisfaction of the patient’s provider; and perceived usefulness and clinical impact of FollowApp.Care’s technology.
“After the effects of the most commonly-used local anesthetic diminishes, dental patients must rely on themselves and their own understanding for pain management following dental procedures. This has led to an over-reliance on prescribed opioids as there are no means to actively track patients’ pain once they leave the clinic.
To understand effective/appropriate pain management, we need to examine the pain levels experienced by patients caused by which dental procedures. Such an inventory will allow providers to anticipate and better manage their patients’ post-operative pain…This study will demonstrate that PROs [patient reported outcomes] provide actionable data. ”
– The National Dental Practice-Based Research Network
See how FollowApp.Care can aid your initiative
USE CASE
Healthcare providers
provider
REACH
150 dental care clinics
LOCATION
Spain
Partners since
2017
GOAL
Vitaldent was born as a fast care brand with all marketing efforts focused on attracting new patients. In 2016 a new team took over with the mission to transform the brand to focus on high quality dental care.
SOLUTIONS
We have had the honour to help Vitaldent successfully reach their goals with our technology, shifting the focus to satisfying their patient base and boosting recurrency. We implemented:
- Aftercare: our post-treatment and patient satisfaction booster
- Patient satisfaction monitoring: collecting patient feedback to continuously improve service
- Smart Recalls: automated, personalised communications that bring patient back more often with no staff intervention required
- Reporting: performance data to enable a cultural transformation and achieve company goals, such as a new staff incentive scheme
RESULTS
Improved patient satisfaction and loyalty (results from May 2018 to May 2019)
0
Added satisfaction (NPS) points
0
% more responses to satisfaction questionnaires after using Aftercare
0
% more promoter (highly satisfied) patients
11
Added satisfaction (NPS) points
28.35%
more responses to satisfaction questionnaires after using Aftercare
52%
more promoter (highly satisfied) patients
Boost in patient recurrency
0
New appointments from recurrent patients in 7 months
0
€ in new budgets proposed for recurrent patients in 7 months
26,114
New appointments from recurrent patients in 7 months
€4,230,000
in new budgest proposed for recurrent patients in 7 months
“FollowApp has helped us better understand the needs of our patients and given us the tool kit to help connect and care for our patients conveniently in real time wherever they are. With Followapp we are able to provide an even better service that has lead to an important increase in patient satisfaction and engagement.”
– Itziar Álvarez-Coca, Project Manager
provider
Dental care provider
REACH
90+ clinics
LOCATION
Australia
Partners since
2016
GOAL
This partner did not have access to the data and tools they needed for their busy staff to efficiently manage patients.
They needed a way to test recall variations with their wide demographic base, and to validate more optimised recalls by mapping them to resulting appointments made. They also needed a more efficient process to ensuring those who hadn’t booked through a recall didn’t get forgotten about.
They also were keen to gain an awareness of the patient experience – firstly to extend their level of care to all procedures, not just those that are more serious or invasive, and secondly to proactively manage and retain unhappy patients in a way that was quick and easy for staff.
SOLUTIONS
- Aftercare: our post-treatment and patient satisfaction booster
- Patient satisfaction monitoring: collecting patient feedback to continuously improve service
- Smart Recalls: automated, personalised communications that bring patient back more often with no staff intervention required
- Recalls Resend, an automatic second recall when appointments are overdue to be booked
- Recalls Hot Call List, an optimised patient list sorted by an algorithm for efficient recalling
- Reporting: performance data to enable a cultural transformation and achieve company goals, such as ensuring the same quality of care was maintained throughout a multi-brand organisation, and providing a better picture of appointments booked each month to help with scheduling and operational efficiency.
RESULTS
Improved patient satisfaction and loyalty
0
% overall patient engagement rate
0
% more responses to satisfaction questionnaires after using Aftercare
80%
overall patient engagement rate
40%
more responses to satisfaction questionnaires after using Aftercare
Boost in patient recurrency
0
% increase in recurrent patient bookings
0
% patient conversion rate with the Hot Call List with many booking multiple appointments
82.5%
increase in recurrent patient bookings
6-7%
patient conversion rate with the Hot Call List with many booking multiple appointments