COVID Prescreen Communication Content

PATIENT COMMUNICATIONS FOR COVID-19 SCREENING

The communications as shown below will be sent on your behalf as part of the COVID Screening plan.

The screening questions included follow the guidelines of the British Dental Association or American Dental Association as appropriate to your location. As such, the content of these communications and screening questions are not customisable. These questions may be updated in accordance to updates to these official guidelines.

Content Workflow

Please note any content within [brackets] will be replaced by your patient, staff and office data as described.

Step 1. 08:00 AM: 1 Day Before Appointment – Pre-Screen

Content delivered via SMS:
[Patient First Name], for your safety please complete this mandatory COVID pre-check before your appointment at [Organization Name]. [URL to complete pre-screen] Thanks

Step 2. 07:30 AM: Day of Appointment – Pre-Screening Reminder

Content delivered via SMS:
[Patient First Name], please confirm there are no changes since yesterday’s check-in before your appointment today [URL to complete pre-screen] Thank you

Step 3. 09:00 AM: 1 Day After Appointment – Aftercare Check-in

Content delivered via SMS:
[Patient First Name], we would like to see if you are OK after your appointment. Please complete this 1min health check [URL to check-in] Thank you

Step 4. 09:00 AM: 14 Days After Appointment – COVID-19 Check-in

Content delivered via SMS:
[Patient First Name], to help keep everyone safe, please complete this final COVID check [URL to check-in] Thank you, [Organization name]

Full Terms of Service

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