Help Center
Access tutorials for common actions completed on the FollowApp Care platform.
first steps
Logging in for the first time
Signing in to the platform is the first step to getting started.
Adding a patient
Once a patient is added, you are able to create visits for them, and send them the appropriate communications.
Adding a visit
For your patients to receive the necessary communications from your practice, you will be required to add appointment details.
Adding staff as a user
Create new users for your admin, doctors, hygienists, and managers.
Adding a note on a patient profile
Leaving a note on a patient’s health check-in response can be useful for your practice to document important information.
day to day actions
Resolving an alert
When a patient responds to a health check-in, some responses will elicit an Alert, allowing you to see any issues that a patient may be having.
Chatting to a patient
Chatting with a patient is useful to get more information on their condition or manage feedback appropriately.
Editing or cancelling a visit
Halt a message set if a patient has cancelled or postponed an appointment and you would like to stop scheduled communications.
Immediately send a scheduled message
Force send a message if you would like a patient to receive a particular communication immediately (prior to its scheduled send time).
Other
Reset your password
If you’ve forgotten your password for FollowApp.Care, we will show you the process to creating a new password.
Support
If you can’t find what you need here, send us your question at help@followapp.care