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Did you know that increasing your patient retention by 5% increases profits by 25-95%?

Acquiring a new patient costs nearly 5 times more than retaining an existing one. The key to retention is satisfaction. FollowApp increases the number of highly satisfied patients by attending to them until their health is restored. We use personalised follow-ups, early complication detection, and send you alerts when a patient is not happy or not recovering well. We then boost positive online reviews to grow your online reputation.

Acquiring a new patient costs nearly 5 times more than retaining an existing one. The key to retention is satisfaction. FollowApp increases the number of highly satisfied patients by attending to them until their health is restored. We use personalised follow-ups, early complication detection, and send you alerts when a patient is not happy or recovering well. We then boost positive online reviews to grow your online reputation.

What our customers are saying

Dr. Giuseppe Bianco
Implantologist and Periodontologist, Rome, Italy

“FollowApp has helped us better understand the needs of our patients and given us the toolkit to help connect and care for our patients conveniently and in real time – wherever they are.”

Itziar Álvarez-Coca
Transformation Office Manager at Vitaldent, Spain
Sabrina Wiltshire
Head Nurse at Favero Dental Clinic, London, UK

We're all about results

provider

REACH

300 dental care clinics

LOCATION

Spain

Partners since

2017

Vitaldent is a dental chain with 300 clinics and is the market leader in Spain. It was born as a fast care brand with all marketing efforts focused on attracting new patients. In 2016 a new team took over with the mission to transform the brand to focus on high quality dental care and that is when they partnered up with Followapp.

In one year we helped them add:

+11
points to their patient satisfaction level,
from a 60 to 71 NPS Score
+52%
more highly satisfied, brand
promoter patients

Read the full case study

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Add COVID Screening to your plan

The infectiousness of COVID gives your practice no room for human error as getting you or any of your staff members infected would lead to the temporary closing of the clinic. You need a reliable, 360° solution that gives your staff and patients the safety and confidence to significantly increase the activity level at your practice.

Pricing after trial

100% free 30-day trial! We're GDPR compliant and you can opt out anytime.

Essentials only

£79

per month per clinic

$109

per month per clinic

Essentials with COVID Screening

£99

per month per clinic

$129

per month per clinic

Frequently asked questions

Your practice name and the attending dentist’s name will appear in the SMS sent to the patient, but the content of the SMS and check-in questions cannot be edited at this moment.

We only offer English at the moment but we are looking into adding more down the line. Let us know which language you would be interested in here so we can prioritise it.

You will only receive an email notification if a patient’s responses trigger an alert. This process saves you time by allowing you to focus on those patients that need attention without having to constantly check the platform. You can have peace of mind that other patients are doing well, but you can always view responses for any patient in the platform if you’d like to.

This is not something we offer at the moment, but we are working on implementing!

During the sign up process, you will register your card details with us through our secure payment processing platform, Stripe, which accepts Visa, Mastercard and American Express.

We take data privacy and security seriously and are trusted by nearly 600 clinics, over 1.2 million patients and 5,500 doctors. We are GDPR compliant and ISO certified. You can read more about our security measures here.

The first question of the first check-in asks for patient consent in order to proceed with the rest of the service.  

Alerts are triggered when a patient answers a question in a check-in that indicates your review of their situation is necessary. Please note that alerts are not customisable, but you can decide which staff members in your practice will receive notification emails and which members will not.

For the check-in on the day before an appointment, alerts will be triggered if the patient:

  • Does not consent to the check-in
  • Has tested positive for COVID-19 
  • Has experienced any of the following symptoms in the past 14 days:  
    • Flu-like symptoms, such as gastrointestinal upset, headache or fatigue 
    • Loss of taste or smell  
    • Persistent dry cough 
    • Shortness of breath or other difficulties breathing 
  • Is 70 years old or above
  • Is in contact with any confirmed COVID-19 positive patients
  • Has travelled in the past 14 days to any regions affected by COVID-19 

For the check-in on the day of an appointment, an alert will be triggered if the patient:

  • Has received a new, positive diagnosis for Coronavirus since they responded to their prescreen
  • Has experienced new symptoms of shortness of breath / other difficulties breathing, a dry cough, gastrointestinal upset, headache, fatigue and/or loss of taste or smell since they responded to their prescreen
  • Has come in contact with a confirmed COVID-19 positive person since they responded to their prescreen

For the Aftercare check-in on the day after an appointment, alerts will be triggered if the patient:

  • Responds between 8 and 10 to the question: “On a scale of 0-10, how bad is the pain/discomfort, with 0 being no pain/discomfort at all and 10 being unbearable pain? 
  • Submits a comment or question

For the last check-in 14 days after an appointment, an alert will be triggered if the patient:

  • Has become ill with COVID-19 symptoms or test positive for COVID-19 in the past 14 days

You can cancel at any time during your trial period by completing this cancellation form. If your trial period has ended, you cancel via the same link before the last week of your current prepaid subscription period; your cancellation will take effect at the end of it, and you will not be charged again.

Our happy customers

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