FollowApp's COVID-19 Prescreen

Avoid closing your practice again due to COVID-19

The infectiousness of COVID gives your practice no room for human error as getting you or any of your staff members infected would lead to the temporary closing of the clinic. You need a reliable, 360° solution that gives your staff and patients the safety and confidence to significantly increase the activity level at your practice.

How it works

What our customers are saying

Jennifer Bianchi
Associate Dentist at The South Street Dental Practice, Elgin, Scotland

“It is an absolute game changer. I would be staying until 11pm every night calling my patients for the following day if it weren’t for FollowApp”

Jules Fisher
Hygienist and Practice Owner at Dental Hygiene Studio, Wallasey, England
Sabrina Wiltshire
Head Nurse at Favero Dental Clinic, London, England

Add Essentials to your plan

Acquiring a new patient costs nearly 5 times more than retaining an existing one. The key to retention is satisfaction. FollowApp increases the number of highly satisfied patients by attending to them until their health is restored. We use personalised follow-ups, early complication detection, and send you alerts when a patient is not happy or not recovering well. We then boost positive online reviews to grow your online reputation.

Pricing after trial

100% free 30-day trial! We're GDPR compliant and you can opt out anytime.

COVID Screening only


per month per clinic


per month per clinic

Essentials with COVID Screening


per month per clinic


per month per clinic

Frequently asked questions

The pre-screening questions sent to patients follow the guidelines set out by your national dental association. These questions are subject to change as guidelines from the association are updated, but they are not customisable besides the practice name and the attending dentist’s name that appear in the SMS.

We only offer English at the moment but we are looking into adding more down the line. Let us know which language you would be interested in here so we can prioritise it.

You will only receive an email notification if a patient’s responses trigger an alert, indicating that they could be higher risk. This process saves you time by allowing you to focus on those patients that need attention or rescheduling without having to constantly check the platform. You can have peace of mind that other patients have passed the prescreening, but you can always view responses for any patient in the platform if you’d like to.

This is not something we offer at the moment, but we are working on implementing!

During the sign up process, you will register your card details with us through our secure payment processing platform, Stripe, which accepts Visa, Mastercard and American Express.

We take data privacy and security seriously and are trusted by nearly 600 clinics, over 1.2 million patients and 5,500 doctors. We are GDPR compliant and ISO certified. You can read more about our security measures here.

The first question of the first check-in asks for patient consent in order to proceed with the rest of the service. Due to the nature of the service, patient pre-screening is mandatory for all patients to be sure that precautions are taken at all times, so when the patient declines this consent you will receive an alert notifying you to call the patient over the phone to complete the pre-screening process.

We use the following instructions recommended by your national dental association.

The British Dental Association:

  • Please do not arrive before your appointed time. If you arrive early, please wait to enter in your vehicle or outside at a distance until your appointment time.
  • Please respect social distancing of 2 metres when in the reception area.
  • Whenever possible, please attend the appointment on your own. Any essential escorts, such as guardians for children under 16 or translators, must remain in the reception area during patient treatment.

The American Dental Association:

  • Please wear a mask to your appointment if possible.
  • Please do not bring any unnecessary bags, shopping etc with you.
  • Please limit extra companions to only essential people.
  • If you arrive early, please wait in your vehicle or with distance outside to enter until your appointment time.

Alerts are triggered when a patient answers a question in a check-in that indicates your review of their situation is necessary. Please note that alerts are not customisable, but you can decide which staff members in your practice will receive notification emails and which members will not.

For the check-in on the day before an appointment, alerts will be triggered if the patient:

  • Does not consent to the check-in
  • Has tested positive for COVID-19 
  • Has experienced any of the following symptoms in the past 14 days:  
    • Flu-like symptoms, such as gastrointestinal upset, headache or fatigue 
    • Loss of taste or smell  
    • Persistent dry cough 
    • Shortness of breath or other difficulties breathing 
  • Is 70 years old or above
  • Is in contact with any confirmed COVID-19 positive patients
  • Has travelled in the past 14 days to any regions affected by COVID-19 

For the check-in on the day of an appointment, an alert will be triggered if the patient:

  • Has received a new, positive diagnosis for Coronavirus since they responded to their prescreen
  • Has experienced new symptoms of shortness of breath / other difficulties breathing, a dry cough, gastrointestinal upset, headache, fatigue and/or loss of taste or smell since they responded to their prescreen
  • Has come in contact with a confirmed COVID-19 positive person since they responded to their prescreen

For the Aftercare check-in on the day after an appointment, alerts will be triggered if the patient:

  • Responds between 8 and 10 to the question: “On a scale of 0-10, how bad is the pain/discomfort, with 0 being no pain/discomfort at all and 10 being unbearable pain? 
  • Submits a comment or question

For the last check-in 14 days after an appointment, an alert will be triggered if the patient:

  • Has become ill with COVID-19 symptoms or test positive for COVID-19 in the past 14 days
You can cancel at any time during your trial period by completing this cancellation form. If your trial period has ended, you cancel via the same link before the last week of your current prepaid subscription period; your cancellation will take effect at the end of it, and you will not be charged again.  

Our happy customers

Please sign up here to implement this safety protocol technology in your practice:

The COVID-19 Safety Protocol does not provide medical advice.

The contents of the FollowApp Care platform are for informational purposes only. The information collected and provided is not intended to be a substitute for medical advice, diagnosis, or treatment. Always seek the official advice of your government with any questions you may have regarding how to respond to the information provided by FollowApp Care.  

Please find more information on our legal guidelines here.

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