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The first question of the first check-in asks for patient consent in order to proceed with the rest of the service. Due to the nature of the service, patient pre-screening is mandatory for all patients to be sure that precautions are taken at all times, so when the patient declines this consent you will receive an alert notifying you to call the patient over the phone to complete the pre-screening process.

We use the following instructions recommended by your national dental association.

The British Dental Association:

• Please do not arrive before your appointed time. If you arrive early, please wait to enter in your vehicle or outside at a distance until your appointment time.
• Please respect social distancing of 2 metres when in the reception area.
• Whenever possible, please attend the appointment on your own. Any essential escorts, such as guardians for children under 16 or translators, must remain in the reception area during patient treatment.

The American Dental Association:

• Please wear a mask to your appointment if possible.
• Please do not bring any unnecessary bags, shopping etc with you.
• Please limit extra companions to only essential people.
• If you arrive early, please wait in your vehicle or with distance outside to enter until your appointment time.

Alerts are triggered when a patient answers a question in a check-in that indicates your review of their situation is necessary. Please note that alerts are not customisable, but you can decide which staff members in your practice will receive notification emails and which members will not.

For the check-in on the day before an appointment, alerts will be triggered if the patient:

• Does not consent to the check-in
• Has tested positive for COVID-19 
• Has experienced any of the following symptoms in the past 14 days:  
  • Flu-like symptoms, such as gastrointestinal upset, headache or fatigue 
  • Loss of taste or smell  
  • Persistent dry cough 
  • Shortness of breath or other difficulties breathing 
• Is 70 years old or above
• Is in contact with any confirmed COVID-19 positive patients
• Has travelled in the past 14 days to any regions affected by COVID-19 

For the check-in on the day of an appointment, an alert will be triggered if the patient:

• Has received a new, positive diagnosis for Coronavirus since they responded to their prescreen
• Has experienced new symptoms of shortness of breath / other difficulties breathing, a dry cough, gastrointestinal upset, headache, fatigue and/or loss of taste or smell since they responded to their prescreen
• Has come in contact with a confirmed COVID-19 positive person since they responded to their prescreen

For the Aftercare check-in on the day after an appointment, alerts will be triggered if the patient:

• Responds between 8 and 10 to the question: “On a scale of 0-10, how bad is the pain/discomfort, with 0 being no pain/discomfort at all and 10 being unbearable pain? “
• Submits a comment or question

For the last check-in 14 days after an appointment, an alert will be triggered if the patient:

• Has become ill with COVID-19 symptoms or test positive for COVID-19 in the past 14 days