How FollowApp Essentials helped Vitaldent Increase Retention and Boost Patient Satisfaction
Why retention is key for the growth of your business?
How does post treatment monitoring improve satisfaction?
Vitaldent was born as a fast care brand with all marketing efforts focused on attracting new patients. In 2016 a new team took over with the mission to transform the brand to focus on high quality dental care.
We have had the honour to help Vitaldent successfully reach their goals with our technology, shifting the focus to satisfying their patient base and boosting recurrency. We implemented:
- Post-treatment monitoring: our post-treatment and patient satisfaction booster
- Patient satisfaction monitoring: collecting patient feedback to continuously improve service
These solutions have now been rolled out in close to all of their 300 clinics.
Improved patient satisfaction and loyalty (results from May 2018 to May 2019)
Added satisfaction (NPS) points
more responses to satisfaction questionnaires after using Aftercare
more promoter (highly satisfied) patients
“FollowApp has helped us better understand the needs of our patients and given us the tool kit to help connect and care for our patients conveniently in real time wherever they are. With Followapp we are able to provide an even better service that has lead to an important increase in patient satisfaction and engagement.”
– Itziar Álvarez-Coca, Project Manager